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Royal Mail First Class Delivery (UK) - £2.50 per order
Normally next working day. Please allow up to 5 working days.
Royal Mail Special Delivery (UK) - £5.95 per order
Guaranteed next working day by 1pm for orders received before 6pm. *(Except Scottish Highlands)
Citylink Shipping with in 7 Working Days - £7.50
Citylink Shipping with in 24 Hrs. - £12.99
You are responsible for your order once the package arrives at the supplied delivery address. It is not always necessary for the card holder to sign for any goods ordered. We cannot be held responsible if the package goes missing once delivered. If any goods are received faulty or damaged you must notify us within 7 days of receiving them (via email) quoting your order reference.
Deliveries are usually made by either the Royal Mail or Citylink. We are unable to give instructions to the couriers with regards to leaving items elsewhere such as with neighbours or in garden sheds. If, when ordering, you left instructions to this effect we must apologise as this is not possible.
If you require next working day delivery goods must be ordered by 3:30pm.
We can only deliver to UK addresses. Please note we do not refund postage
Your order may be delayed if there are any unexpected stock shortages. (You will be notified by e-mail or telephone if this is the case).
Your order may also be delayed if we fail to get authorisation for payment for your order. (We run independent security checks which include postcode matching, user surnames & card usage patterns. These checks are essential to prevent credit card fraud).
Returns Policy
Contact sales or customer services
To contact sales or customer service, email info@direct-accessories.com any time.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when it was expected, please contact info@direct-accessories.com
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancellation to info@direct-accessories.com please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
Any item may be returned for any reason within 14 days of the date of dispatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser. Please note we do not refund any postage costs.
In Order to return an item, you must notify us via e-mail info@direct-accessories.com. We will then issue you return authority number (RAN).You must clearly write that RAN number on outside of the return parcel. If the RAN is not visible on outside of parcel it will be refused.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken. This does not affect your statutory rights.
To return Accesories to Direct Accessories - parcel them securely, including all manuals, accessories and original packaging.
Send to Direct Accessories Returns,
Accessory House ,
Cox Lane
Chessington
Surrey
KT9 1SD.
In the event of Direct Accessories(Direct-Accessories.com) sending you a replacement item out for a damaged, defective or incorrect item, you must return the original item to Direct-Accessories.com within 10 working days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 10 working days,we will send you out a replacement. We will only send out replacement if the original item is receive by us first.
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